Posted on Wed Feb 03 2021
Field Service Management: 6 Ways a Commercial Cell Phone Booster Can Help Your Fleet
Estimated Reading Time: 8 minutes
From having products expertly installed to in-person repairs and maintenance, field service companies provide essential services to both residential and commercial customers. As an industry, field services consist of field technicians or field service engineers that go out and perform installation, maintenance, repairs, and other services at a customer’s location.
A reliable fleet of field service vehicles is essential to any business that hopes to provide excellent customer service on-location. As such, successful field service management is a coordinated effort that involves:
Monitoring vehicle performance
Updating job statuses
Providing route optimization
Processing invoices and payments
Monitoring vehicle location
In the digital age, many of these tasks rely on in-vehicle technology and field service management software. Tablets, smartphones, GPS trackers, and other in-vehicle devices require a strong internet connection to be useful for mobile workers and field service managers alike. Poor mobile coverage in the field means that your fleet vehicles lose touch with your operations and cannot provide reliable data for effective field service management.
Such inefficiencies can have a profound impact on a company’s bottom line. Equipping your fleet with commercial cellular boosters reduces the frequency with which your team encounters dead zones — making it easier for them to do their jobs safely and efficiently. Investing in new disruptive technologies for your field service fleet may feel like a difficult decision in the current economic climate, but the potential returns from this investment are clear.
If you’re exploring solutions to poor cellular coverage in your operations, then consider these benefits of investing in commercial cell phone boosters for your fleet vehicles.
1. Increase Your Fleet's Coverage Area
As a business expands from offering county-wide service to covering a statewide or multi-state area, cellular coverage quickly becomes a challenge. According to a report published by the FCC, many large mobile carriers overstate their rural coverage areas. This makes it difficult to be confident that your field vehicles will have a strong cell signal when they venture out.
Even when completing jobs in more urban areas, field technicians may struggle to maintain a reliable cellular connection. High-traffic cities tend to cause network congestion. With more people using the same cell towers, cellular connection slows down for everyone. Whether traveling overstate, into populated cities, or out of town, field vehicles tend to run into serious connectivity issues.
If your team relies on mobile signals to pick up new jobs or communicate with their home base, there could be areas where you simply cannot operate if you have no signal. A commercial cell phone booster ensures that a carrier’s dead zone doesn’t become a dead zone for your business as well.
2. Improve Communication Reliability
Connectivity is essential for many jobs today. Drivers, field workers, and engineers need access to their networks to maintain communication, stay informed, and complete their work efficiently.
We've all experienced drops in our mobile network at inopportune moments. It's frustrating when it's social, but it can be even more problematic when it involves work.
What happens if a technician can’t pull up the address of their next location?
If they have the address, how will they be able to find the most efficient route to get there?
How can they submit invoices or update inventory once they complete a job?
What happens if they can’t access the information or online resources they need to complete their work?
With efficiency in mind, you don’t have the time or resources to waste on the search for a better signal. You need your workers to get their job done quickly and accurately. More importantly, you need to be able to track, monitor, and communicate with your fleet throughout the work day.
Cellular boosters make it easier to communicate with people safely while on the road. There’s no need to drive around waiting for your device to gain a better connection. Rather, a cellular booster brings a strong connection straight into the vehicle.
What's more, cell signal boosters work for all cell signals in the area. Co-drivers, assistants, trainees, and passengers can also benefit from them even if they're on a different network or have a separate device. Wilson's in-vehicles boosters work with all devices and are FCC-approved.
3. Provide Better Tracking and Telematics
An effective fleet management system uses telematics to track expenses, monitor drivers, and maintain fleet analytics. Accurate, up-to-date data allows field service managers to make smarter business decisions when it comes to daily operations.
Investing in a commercial cell phone booster for each vehicle in your fleet means that your team doesn't have to worry about ‘telematics ghosting’ or ‘going dark’ while out in the field. Businesses work best when they can maintain back-and-forth, real-time communication with their field workers and fleet vehicles. Loss of coverage means loss of valuable data for your business.
A fleet with reliable cellular signals can make efficient use of telematics and GPS, giving your business the data you need to improve route efficiency and gas mileage, maintain driver safety, keep on top of vehicle maintenance, and identify areas of improvement. As our most powerful fleet vehicle booster, the Drive Reach Fleet increases cellular range, provides the fastest available data speeds, and improves call quality so you can optimize your operations.
4. Deliver Excellent Customer Service
Many different industries rely on field service vehicles and technicians, including:
Telecommunications. From installing a cable box in a home to hooking up internet connections, telecom companies provide a variety of skilled, in-person labor.
Utilities. Electrical problems, gas leaks, or water supply issues all require technicians to be dispatched to investigate or repair problems.
Property maintenance. Whether maintaining an HVAC system, installing a new water heater, or cleaning carpets, properties often require professional services and attention.
Postal and package delivery. Drivers and delivery workers hand-deliver mail and other packages to homes and office buildings.
These are just a few common examples of field services that businesses provide. Ultimately, field service management is about people, which makes customer experience paramount to success.
When scheduling services, both residential and commercial customers like to check for updates and know when to expect their delivery or service technician to arrive. To keep customers happy, your business needs to maintain smooth supply chain management and accurate vehicle tracking. No matter the industry, if you want to be the go-to service provider in a given area, then you need to provide the best customer experience possible.
Connected fleets are better equipped to provide up-to-date information to customers on their routes and provide better service while completing jobs. Cellular connectivity allows your field service technicians to make full use of all of the great technology and devices at their disposal. This allows for better customer communications, accurate order updates, and timely service.
5. Ensure Better Road Safety
Fleets have a duty to their drivers to take steps to protect their safety. From dash cam reporting to tracking common high-risk driving behaviors, technology makes it easier for fleet managers to ensure the safety of their drivers and field technicians. Beyond that, it's important to know where drivers and vehicles are at all times, and that they maintain in-vehicle safety.
Drivers should be able to call in any issues or concerns they have, whether that's reporting breakdowns, reporting accidents, or notifying dispatchers of delays. Taken together, it's important to have constant communication between mobile workers and the dispatching team. Beyond communications, working telematics allow for seamless tracking, analytics, and accident monitoring.
If a team becomes accustomed to unreliable cellular communications, then they may become complacent when fleet vehicles fall out of touch. This means serious problems could go unnoticed under the assumption that it's normal for drivers to go off grid. Consistent and reliable cellular service makes the working environment safer for everyone involved.
6. Boost Your Profitability
Ultimately, the many benefits of in-vehicle cellular signal boosters add up to greater profitability and return on investment. Having access to accurate data and reporting on your fleet vehicles means that you can optimize for productivity, safety, and vehicle management. By equipping your field service vehicles with cellular signal boosters, you effectively:
Save on fuel costs by ensuring that drivers take the most efficient routes possible and reduce idling.
Stay on top of vehicle maintenance and ensure that vehicles spend more time on the road than in the shop.
Increase productivity by staying on top of scheduling, dispatch and communications, such as data uploads.
Keep drivers safe by monitoring their location in real time and recording accidents.
Improve your customer service by giving people more reasons to choose your company and business with on-time delivery and updates.
Keep all in-vehicle devices connected so you can make full use of the tools and data needed in the field.
Reduce inefficiencies in your business since drivers won’t have to waste time driving to locate a reliable cell signal.
Installing cellular signal boosters in your fleet of vehicles is a cost-effective way to keep your drivers connected and your business profitable.
Invest in Your Fleet Today
Our range of fleet solutions is designed to help you keep your drivers connected. These modern, powerful, and versatile solutions are 5G ready so businesses can be confident that they will serve their fleet vehicles for many years to come.
We have worked with fleets who see huge improvements to their businesses' efficiency and employee morale after investing in better communications and connectivity in their vehicles. Our unique cellular booster solutions provide reliable voice and data connections for all field service operations and activities.
If you'd like to know more about the solutions Wilson has to offer, contact us today. One of our experts would be happy to discuss your fleet's requirements and help you find an affordable and effective solution to your communications issues. Learn more about our fleet vehicle booster solutions or email us at [email protected] for more information.